This integrated Privacy & Cookie Policy (“Policy”) describes how Accfin Software (Pty) Ltd (“Accfin”, “we”, “our”) collects, uses, discloses, retains, and protects your personal information and how we use cookies and related technologies. This Policy is aligned with the Protection of Personal Information Act (POPIA) and all applicable South African laws.
This Policy applies to any website, application, cloud system, software platform, form, document, or service referencing it.
It also supplements any other product-specific notices that may apply to Accfin’s processing activities.
Your privacy is important to us, and we are committed to transparency and responsible data governance.
1. Who We Are
Accfin Software (Pty) Ltd is a South African software company that develops digital solutions for accounting firms, payroll professionals, tax practitioners, and related industries.
All references to “Accfin” in this Policy refer to Accfin Software (Pty) Ltd.
For questions about this Policy:
[email protected]
2. How We Collect Information
We collect personal information in accordance with POPIA:
2.1 Direct Collection
We collect information directly from you when you:
Collected when you interact with our:
2.3 Third-Party Sources
Where lawful and relevant, we may obtain information from:
3. Collection by Third Parties
Our website and software may include links to third-party systems. These parties may independently collect information about you. Accfin does not control such third-party data practices.
We also use communication platforms such as Google LinkedIn, Facebook, WhatsApp, Instagram, and X (Twitter). These platforms may collect your data according to their own policies, including behavioural tracking.
We encourage users to review the privacy policies of all third-party services used in connection with Accfin.
4. What Information We Collect
Depending on your engagement with Accfin, we may process:
4.1 Identity Information
Where your practice uploads taxpayer, payroll, accounting, or financial data into Accfin software, you remain the Responsible Party, and Accfin processes such information strictly as an Operator.
4.7 Consent
Where processing requires consent, you may withdraw such consent at any time. Withdrawal does not affect prior lawful processing.
5. How We Use Your Information
Accfin uses personal information for lawful purposes, including:
5.1 Providing and Supporting Software Services
5.7 Legal Grounds for Processing
Under POPIA, we process information only where lawful grounds exist, including:
Accfin shares personal information only where lawful, necessary, and secure:
6.1 Third-Party Service Providers
Including:
6.2 Law Enforcement or Regulatory Bodies
Where legally required.
6.3 Aggregated or Anonymised Data
Shared only when it cannot identify individuals.
Accfin does not sell, trade, or rent personal information.
7. Cross-Border Transfers
Accfin may store or process data using service providers located outside South Africa.
We ensure compliance with POPIA by:
Accfin protects data using industry-standard technical and organisational measures, including:
9. Your Rights: Access, Correction, Objection
You may request:
10. Marketing Permissions
Electronic direct marketing is permitted only with your consent unless otherwise allowed under POPIA.
You may opt out at any time; changes will be applied within 3–5 business days.
11. Clickstream Data
Accfin may collect anonymous visitor analytics, including:
12. Cookie Policy
12.1 What Are Cookies?
Cookies are small text files placed on your device to track usage, enable functionality, and enhance your experience.
Cookies may be:
Accfin uses cookies for:
Essential Functionality
12.3 Information Collected by Cookies
Cookies may automatically collect:
12.4 Managing or Disabling Cookies
You may disable cookies via your browser settings.
However, disabling cookies may impact:
Accfin does not knowingly process the personal information of children unless required by contract or law and with proper safeguards.
14. Updates to This Policy
This Policy may be updated occasionally to reflect:
15. Contact Us
For questions, clarifications, or complaints regarding this Policy:
📧 [email protected]
📍 Accfin Software (Pty) Ltd (South Africa)
This Policy applies to any website, application, cloud system, software platform, form, document, or service referencing it.
It also supplements any other product-specific notices that may apply to Accfin’s processing activities.
Your privacy is important to us, and we are committed to transparency and responsible data governance.
1. Who We Are
Accfin Software (Pty) Ltd is a South African software company that develops digital solutions for accounting firms, payroll professionals, tax practitioners, and related industries.
All references to “Accfin” in this Policy refer to Accfin Software (Pty) Ltd.
For questions about this Policy:
[email protected]
2. How We Collect Information
We collect personal information in accordance with POPIA:
2.1 Direct Collection
We collect information directly from you when you:
- Apply for or subscribe to a product
- Create or manage user accounts
- Use our software, cloud systems, or portals
- Request support
- Contact us via phone, email, or web forms
- Participate in training or webinars
Collected when you interact with our:
- Website
- Software applications
- Cloud portals & APIs
- Digital communication channels
- Social media pages
2.3 Third-Party Sources
Where lawful and relevant, we may obtain information from:
- Your employer or organisation
- IT implementation partners
- Payment processors
- Public databases
- Cloud hosting providers
- Data aggregators
3. Collection by Third Parties
Our website and software may include links to third-party systems. These parties may independently collect information about you. Accfin does not control such third-party data practices.
We also use communication platforms such as Google LinkedIn, Facebook, WhatsApp, Instagram, and X (Twitter). These platforms may collect your data according to their own policies, including behavioural tracking.
We encourage users to review the privacy policies of all third-party services used in connection with Accfin.
4. What Information We Collect
Depending on your engagement with Accfin, we may process:
4.1 Identity Information
- Name and surname
- Identification
- Professional designation
- Company or practice information
- Email address
- Mobile and telephone numbers
- Physical and postal address
- IP address
- Browser and device details
- Cookies and tracking identifiers
- Usage and diagnostic logs
- API and system interaction data
- Login timestamps
- Billing and invoicing details
- Payment history
- Subscription and licensing data
- Software agreements
- Licensing terms
- Support contracts
Where your practice uploads taxpayer, payroll, accounting, or financial data into Accfin software, you remain the Responsible Party, and Accfin processes such information strictly as an Operator.
4.7 Consent
Where processing requires consent, you may withdraw such consent at any time. Withdrawal does not affect prior lawful processing.
5. How We Use Your Information
Accfin uses personal information for lawful purposes, including:
5.1 Providing and Supporting Software Services
- Account creation and registration
- Identity verification and authentication
- Cloud hosting, data backup, and platform access
- System updates, upgrades, and performance improvements
- Licence and subscription administration
- Responding to queries
- Support ticket handling
- Product notifications and updates
- Scheduled maintenance alerts
- Fraud detection
- Incident investigation
- Monitoring system usage for unauthorised access
- Compliance with legal and regulatory obligations
- Billing and invoicing
- Contract management
- Internal audits and quality assurance processes
- Understanding usage behaviour
- Product development
- Troubleshooting and error diagnostics
- Product updates
- Webinars, events, and educational content
- Newsletters
5.7 Legal Grounds for Processing
Under POPIA, we process information only where lawful grounds exist, including:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interest
- Public duty
Accfin shares personal information only where lawful, necessary, and secure:
6.1 Third-Party Service Providers
Including:
- Cloud hosting partners
- Payment processors
- Security and monitoring services
- Integration partners
- IT support vendors
6.2 Law Enforcement or Regulatory Bodies
Where legally required.
6.3 Aggregated or Anonymised Data
Shared only when it cannot identify individuals.
Accfin does not sell, trade, or rent personal information.
7. Cross-Border Transfers
Accfin may store or process data using service providers located outside South Africa.
We ensure compliance with POPIA by:
- Using providers in jurisdictions with adequate protection, or
- Entering into agreements ensuring POPIA-aligned safeguards.
Accfin protects data using industry-standard technical and organisational measures, including:
- Encryption at rest and in transit
- Network security controls
- Multi-factor authentication
- Intrusion detection systems
- Regular audits and penetration testing
- Strict access controls
9. Your Rights: Access, Correction, Objection
You may request:
- Access to personal information
- Correction of inaccurate or outdated information
- Deletion (where legally permissible)
- Withdrawal of consent
- Objection to processing on reasonable grounds
10. Marketing Permissions
Electronic direct marketing is permitted only with your consent unless otherwise allowed under POPIA.
You may opt out at any time; changes will be applied within 3–5 business days.
11. Clickstream Data
Accfin may collect anonymous visitor analytics, including:
- IP address
- Pages visited
- Links clicked
- Referring websites
- Browser type
- Date and time of access
12. Cookie Policy
12.1 What Are Cookies?
Cookies are small text files placed on your device to track usage, enable functionality, and enhance your experience.
Cookies may be:
- Session or persistent
- First-party or third-party
Accfin uses cookies for:
Essential Functionality
- Secure login
- Session management
- Authentication
- Ensuring platform stability
- Monitoring website and software usage
- Improving product functionality
- Error tracking and diagnostics
- Remembering settings and preferences
- Customising user experience
- Measuring campaign effectiveness
- Delivering relevant Accfin product advertisements
- Remarketing (only with consent where required)
- Monitoring suspicious activity
- Preventing unauthorised access
12.3 Information Collected by Cookies
Cookies may automatically collect:
- IP address
- Device and browser details
- User behaviour and navigation
- Login timestamps
- Session identifiers
12.4 Managing or Disabling Cookies
You may disable cookies via your browser settings.
However, disabling cookies may impact:
- Login capability
- Personalised settings
- Secure areas of the platform
- System performance
Accfin does not knowingly process the personal information of children unless required by contract or law and with proper safeguards.
14. Updates to This Policy
This Policy may be updated occasionally to reflect:
- Legal changes
- Product improvements
- Security upgrades
15. Contact Us
For questions, clarifications, or complaints regarding this Policy:
📧 [email protected]
📍 Accfin Software (Pty) Ltd (South Africa)
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Unit 201 2nd floor, 1410 Eglin, 14 Eglin Road, Sunninghill Sandton 2191
Telephone 0112624033 Fax 0112624036 [email protected] [email protected] [email protected] |
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